Welcome to First Light Publishers Ltd.! Here’s everything you need to know about our shipping policy:
Processing Time:
Orders are typically processed and shipped within 1-2 business days of receiving your order, excluding weekends and public holidays. Orders placed after 12:00 PM may be processed the following business day.
Shipping Methods:
We offer the following shipping methods within Nigeria:
– Standard Shipping (3-7 business days)
– Expedited Shipping (2-3 business days)
International Shipping:
At this time, we only ship within Nigeria. We do not offer international shipping.
Shipping Rates:
Our shipping is calculated based on location. Free delivery may apply to individuals in Ibadan. You can view the shipping costs at checkout before confirming your order.
Tracking Information:
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website or through our customer service.
Order Status:
You can check the status of your order by logging into your account on our website. Once your order has shipped, the status will be updated to “Shipped,” and you can track its progress.
Delivery Issues:
If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact our customer support team immediately. We will work with our shipping partners to resolve the issue as quickly as possible.
Shipping Restrictions:
Please note that we are unable to ship to P.O. boxes or certain remote areas within Nigeria. We reserve the right to refuse or cancel any orders placed with incorrect or incomplete shipping addresses.
Shipping Holidays:
Our shipping partners observe certain holidays, which may affect shipping times. Orders placed around major holidays may experience delays due to increased shipping volumes.
Contact Us:
If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team at contact@firstlightpublishers.com or call us at 08034014364 & 08058530546. Our support team is available to assist you.
Policy Updates:
First Light Publishers Ltd. reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.
Thank you for choosing First Light Publishers Ltd. for your book purchases. We aim to provide a smooth shopping experience, and if there’s anything we can do to enhance our services, please let us know!